Templates Functions Guide

Template functions enable you to add dynamic functionality within Text Messages in Studio, automated responses, Base Prompts, and Restriction Texts by using default variables and helper methods

Available Variables

YourGPT provides several default variables you can use in your templates to personalize responses:

FLOW.last_response
FLOW.last_utterance
FLOW.{variable_of_your_choice}

SESSION.status
SESSION.chat_mode
SESSION.state

VISITOR.name
VISITOR.region
VISITOR.language
VISITOR.browser
VISITOR.os
VISITOR.status

CONTACT.name
CONTACT.email
CONTACT.phone
CONTACT.company
CONTACT.country
CONTACT.city
CONTACT.region
CONTACT.tags

Available Functions

YourGPT provides several default functions that can be used in templates to enhance functionality and customize responses:

Equality and Comparison

eq(a, b) - Returns true if a equals b.
gt(a, b) - Returns true if a is greater than b.
lt(a, b) - Returns true if a is less than b.

Logical Operations

and(...args) - Returns true if all arguments are truthy.
or(...args) - Returns true if at least one argument is truthy.
not(value) - Returns the negation of the provided value.

String Manipulation

uppercase(str) - Converts a string to uppercase.
lowercase(str) - Converts a string to lowercase.
trim(str) - Removes whitespace from both ends of a string.
concat(...args) - Joins multiple strings into one.

Conditional Checks

isset(value) - Returns true if the value is not undefined or null.
includes(data, searchValue) - Checks if data contains searchValue (works with strings, arrays, and objects).

Date and Time

date(date, format, timezone) - Formats a date according to the given format and timezone.
day(date, timezone) - Returns the day of the week for a given date.

JSON Stringify Utilities
HTML Utilities

json stringify(context) - Converts a context object into a JSON string.

safeHTML(str) - Marks a string as safe for HTML rendering.

How to Setup

Base Prompt:

Inside Chatbot Studio:

Using With Automated Response

Working with Date Formats

Short Date: {{date format="MM/DD/YYYY"}} → 12/19/2024
Long Date: {{date format="MMMM Do, YYYY"}} → December 19th, 2024
Day Only: {{date format="dddd"}} → Thursday

✅ What to Do

Use correct tags like {{/if}}.
Check if the variable exists in your data.
Verify spelling and case (uppercase/lowercase matters).

❌ What to Avoid

Don’t leave tags incomplete; it will break the template.
Don’t use curly quotes (“”); always use straight quotes (").
Don’t ignore typos—they are a common cause of errors.
Don’t add spaces in conditions where they don’t belong.