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Twilio Voice Integration | Setup Guide

To set up Twilio Voice integration, follow these steps:

  1. Obtain Twilio Credentials
    • Log into your Twilio account.
    • Go to the “Develop” tab to find your Account SID and Auth Token.
    Twilio Credentials
  2. Get Phone Number SID
    • Go to “View All Numbers.”
    • Select your number, go to “Properties,” and copy your Phone Number SID.
  3. Configure Integration
    • Add the following fields:
      • Account SID: Your Twilio account SID.
      • AuthToken: Your Twilio Auth Token.
      • Voice Phone SID: The SID of your Twilio voice number.
      • Welcome Message: Initial greeting message (e.g., “Hello, how can we assist you today?”).
      • Error Message: Message played when no speech is detected.
      • Voice Language: Language used during the call.
      • Voice Type: Voice model used (e.g., Polly.Aditi).
      • Speech Timeout: Duration to wait for a user’s speech response.
    Integration Configuration
  4. Set Webhook Endpoint
    • Obtain your webhook endpoint.
    • Add this webhook to your phone number in the Voice configuration:
      • Go to “Develop” → “View All Numbers” → Select your number → “Configure.”
    Webhook Configuration

You have now successfully enabled Twilio Voice integration.