The Chatbot Web SDK now supports game integration to enhance user experience during human escalation scenarios. When a conversation is escalated to a human operator and the user enters a waiting state, interactive games can be automatically launched to keep users engaged while they await assistance.

An engaging puzzle game where users solve riddles using emoji clues. Perfect for quick mental exercises while waiting.

A classic arcade-style game that provides entertainment and helps pass time during operator assignment delays.

Embed any iFrame game in your chatbot to provide a unique and engaging experience for your users.

To enable gamification in your chatbot:

1. Go to widget settings → branding section

2. Paste your desired game integration code in the branding section

Use the following event listeners to automatically trigger games when human escalation occurs:

To add Emoji Riddle integration to your chatbot, use the following code:

$yourgptChatbot.on("escalatedToHuman", function() {
    $yourgptChatbot.execute("game:start", {id:"emojiRiddle"});
});

To add BouncyBird integration to your chatbot, use the following code:

$yourgptChatbot.on("escalatedToHuman", function() {
    $yourgptChatbot.execute("game:start", {id:"bouncyBird"});
});

$yourgptChatbot.on("escalatedToHuman", function() {
  $yourgptChatbot.execute("bottomSheet:open", {
    url: "https://cloud.onlinegames.io/games/2024/construct/219/stickman-parkour/index-og.html"
  });
});