What are Events?

Events are the Trigger points for the flow. They are the starting node of the flow. Events are used to trigger the flow when a specific event occurs. For example, new session starts, request human agent, unable to answer, etc.

Role of Events

• Events are used to trigger the flow when a specific event occurs.

• They help in defining the starting point of the flow based on specific conditions or actions.

For example, you can create an event that triggers the flow when a new session starts. This event can be used to greet the user, provide initial instructions, or ask for user input to guide the conversation flow.

How to use them in Chatbot Studio?

1. Go to the Flow section in the Chatbot Studio.

2. From the Start section, drag and drop the Event component onto the canvas.

3. Choose from the available events:

   • Request human: This event is triggered when the chatbot needs to hand over the conversation to a human agent.

   • New session: This event is triggered when a new user session starts. It can be used to greet the user or provide initial instructions.

   • Unable to answer: This event is triggered when the chatbot is unable to provide an answer to the user's query.

   • Contact created: This event is triggered when a new contact is created in the system.

4. Add the actions or responses in the Flow section that will be activated when a particular event takes place.