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How To Check Chat Session Logs

To quickly access and review the details of any chat session, follow these simple steps to gather all the relevant information.

Part 1: Checking Log for Specific Chat

To access the logs for a specific chat session, follow the steps outlined below:

How to Access

View Session Log for Specific Conversation
  1. Open the chat conversation you want to check
  2. From the right-side dashboard panel Click “View Logs”
  3. The logger page opens with your chat session’s logs

Understanding the Log Display

Viewing Logs with specific Conversation ID

Each log entry shows:

Time Information

  • Timestamp shows when each action occurred
  • Format: Month Day, HH:MM AM/PM

Session Details

  • Conversation ID: Unique number for each chat
  • Example: 17375270365871196

Action Information

  • Task: What action occurred
    • flow-ended: Conversation flow completion
    • node-ending: Node completion
    • node-trigger: Start of node execution
    • message-received: New message arrival

Status Types :

  • debug
  • error

Progress Updates

  • Message: Plain text describing the current step
  • Examples:
    • “Node executing”
    • “No node remaining”
    • “Message received”

Output Details

  • Data: Contains responses and technical information
  • Use “Show More” to view full details
  • Shows JSON format data

Part 2: Checking All Session Logs

Session Log
  1. Open the debug lab, Tap on the logger option
  2. View all chat session logs in one place
  3. Click any session to see its detailed logs

This gives you a complete view of all chat interactions across different sessions.


How to Read Your Logs

  1. Start from the most recent entry (bottom)
  2. Look at the timestamp to track when things happened
  3. Follow the Message column to understand the sequence
  4. Check the Data column for specific responses
  5. Use “Show More” buttons to view complete information