How To Check Chat Session Logs
To quickly access and review the details of any chat session, follow these simple steps to gather all the relevant information.
Part 1: Checking Log for Specific Chat
To access the logs for a specific chat session, follow the steps outlined below:
How to Access
- Open the chat conversation you want to check
- From the right-side dashboard panel Click “View Logs”
- The logger page opens with your chat session’s logs
Understanding the Log Display
Each log entry shows:
Time Information
- Timestamp shows when each action occurred
- Format: Month Day, HH:MM AM/PM
Session Details
- Conversation ID: Unique number for each chat
- Example: 17375270365871196
Action Information
- Task: What action occurred
- flow-ended: Conversation flow completion
- node-ending: Node completion
- node-trigger: Start of node execution
- message-received: New message arrival
Status Types :
- debug
- error
Progress Updates
- Message: Plain text describing the current step
- Examples:
- “Node executing”
- “No node remaining”
- “Message received”
Output Details
- Data: Contains responses and technical information
- Use “Show More” to view full details
- Shows JSON format data
Part 2: Checking All Session Logs
- Open the debug lab, Tap on the logger option
- View all chat session logs in one place
- Click any session to see its detailed logs
This gives you a complete view of all chat interactions across different sessions.
How to Read Your Logs
- Start from the most recent entry (bottom)
- Look at the timestamp to track when things happened
- Follow the Message column to understand the sequence
- Check the Data column for specific responses
- Use “Show More” buttons to view complete information