Personalised Greeting users with Chatbot Studio

Personalised Greeting users with chatbot studio

    🪞 Personalised greeting with chatbot studio

Use Case #1: Greeting users using Automated Responses

You can use automated responses to greet the user for particular keywords or message. For example, you can set up the chatbot to greet the user when they say “Hi” or “Hello”.

Steps to greet users using Automated Responses

1. when a user says “Hi” or “Hello” etc, the chatbot should respond with a custom greeting message.
2. Connect the automated response to flow to give personalised response with their name, Add the personalised greeting to the message node where you can also add the user’s name.

Use Case #2: Greeting users using Intents

Greeting users using intents gives you flexiblity to greet users on broader range of greetings combinations. You can use intents to greet users whether they send “hello”, “hi” in any language, or any other greeting message.

Steps to greet users using Intents

1. Create an intent for greetings.
2. Add the intent description for greetings intent. e.g when a user sends a greeting message like “Hi”, “Hello”, “Hey”, etc.
3. Create a flow to greet the user when they send a greeting message.
4. Connect the intent to the flow to give a personalised response with their name.