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AI Agent with Ticketing Platforms | YourGPT Chatbot Studio Guide

AI Agent with Ticketing Platforms

AI agents can significantly reduce the workload for customer support by handling most inquiries and only escalating tickets to human agents when necessary.

In the above video, we have built AI agents capable of answering user questions using our knowledge base. If the AI is unable to resolve an issue, it will create a ticket and forward it to a human agent.

Benefits of AI Agent with Ticketing Platforms:

  • Reducing Ticket workload: AI agents can handle common queries, freeing up human agents to focus on more complex issues.

  • 24/7 Support: AI agents can provide round-the-clock support, ensuring that customers receive timely responses regardless of the time of day.

  • Consistent Responses: AI agents provide consistent responses to common queries, ensuring that customers receive accurate and up-to-date information.

  • Reducing Response Times: AI agents can quickly respond to common queries, freeing up human agents to focus on more complex issues.

  • Scalability: AI agents can handle a large volume of inquiries simultaneously, allowing businesses to scale their customer support operations efficiently.

  • Cost-Effective: AI agents can reduce the cost of customer support by automating common queries and reducing the need for human agents to handle routine tasks.

You can get started by using our Pre-built Template for popular ticketing platforms, such as Zendesk, Freshdesk, or Zoho Desk.