How to Greet Users
Learn how to greet users with Chatbot Studio.
Personalised greeting with chatbot studio
Quick Start
Add a greeting as the first message users see in your flow, then test it end-to-end in Studio.
Steps
Open Studio and choose the chatbot/project you want to edit.
Open your Flow and select the Start node (or the first node users hit).
Add or edit the first Message to greet users.
You can keep it simple (a single welcome message), or make it smarter by routing based on:
- Keywords via Automated Responses (e.g., “Hi”, “Hello”, “Hey”)
- Intent Matching for broader greeting patterns (e.g., variants/languages you support)
Save your changes and test the flow to confirm the greeting shows up at the right time.
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Session Logger
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